Our Code of Ethics

Automotive Service Association
As members of the Automotive Service Association (ASA), Star Auto Authority proudly abides by ASA’s Code of Ethics, which is the automotive service industry’s standard for professional business practices. Star Auto Authority agrees:

• To perform high quality repair service at a fair and just price.
• To use only proven merchandise of high quality, distributed by reputable firms.
• To employ the best skilled technicians obtainable.
• To furnish an itemized invoice for fairly priced parts and services that clearly identifies any used or remanufactured parts. Replaced parts may be inspected upon request.
• To have a sense of personal obligation to each customer.
• To promote goodwill between the motorist and members of the association.
• To recommend corrective and maintenance services, explaining to the customer which of these are required to correct existing problems and which are for preventive maintenance.
• To offer the customer a price estimate for work to be performed.
• To furnish or post copies of any warranties covering parts or services.
• To obtain prior authorization for all work done, in writing or by other means satisfactory to the customer.
• To notify the customer if appointments or completion promises cannot be kept.
• To maintain customer service records for one year or more.
• To exercise reasonable care for the customer’s property while in our possession.
• To maintain a system for fair settlement of customer complaints.
• To cooperate with established consumer complaint mediation activities.
• To uphold the high standards of our profession and always seek to correct any and all abuses within the automotive industry.
• To uphold the integrity of all members of the Automotive Service Association.

National Institute of Automotive Service Excellence (ASE)
As a business that supports ASE and employs ASE-certified technicians, Star Auto Authority subscribes to the Code of Responsible Automotive Servicing Practices. As such, we promise to:

• Recommend corrective and maintenance services and explain to the customer which of these are required now to correct existing problems and which are for preventive maintenance.
• Offer customers a price estimate for work to be performed.
• Obtain prior authorization for all work done, in writing or by other means satisfactory to the customer.
• Make every effort to keep customers informed about appointments and completion deadlines.
• Furnish an itemized invoice for parts and services, priced fairly, which clearly identifies any used or remanufactured parts. Replaced parts may be inspected upon request.
• Furnish or post copies of any warranties covering parts or services.
• Exercise reasonable care for the customer’s property while it is being serviced.
• Fix the customer’s vehicle right the first time.
• Maintain a system for fair settlement of customer complaints.
• Cooperate with established consumer complaint mediation activities.
• Uphold the high standards of our profession and seek to correct any or all abuses within the automotive industry.

ASE-Certified Technicians Code of Ethics
All ASE-Certified Master Technicians and ASE-Certified Technicians employed at Star Auto Authority promise to uphold ASE’s Code of Ethics for technicians, which makes the following pledges:

• I will strive to produce nothing but first-class workmanship.
• I will take advantage of every opportunity to increase my knowledge and skills concerning the work I am doing. I will dedicate myself to lifelong learning.
• I will use only those materials that are proven to be safe and recommended by the manufacturer.
• I will recommend to a customer only work on the vehicle that I believe to be necessary.
• I will treat every customer’s vehicle as I would my own.
• I will attempt to correct any honest mistake made by another technician, without damaging the reputation of that person or their business.
• I will conduct myself so as to maintain and increase the public respect for all ASE-Certified Technicians.
• I will practice Service Integrity, which means that to the best of my ability, I will always work for the best interest of the customer, my employer and myself.

Bumper to Bumper Certified Service Center Network
As members of the Bumper to Bumper Service Center Network, we also proudly adhere to the Bumper to Bumper Code of Ethics. Star Auto Authority pledges:

• To perform high-quality repairs at a fair price.
• To give the customer a price estimate for work to be performed.
• To use only proven high-quality merchandise.
• To employ the best skilled technicians obtainable.
• To furnish an itemized invoice. Replaced parts may be inspected upon request.
• To have a sense of personal obligation to each individual customer.
• To recommend corrective and maintenance services, explaining to the customer which of these are required to correct existing problems and which are for preventive maintenance.
• To furnish or post copies of any warranties covering parts or services.
• To obtain prior authorization for all work done, in writing, or by other means satisfactory to the customer.
• To follow state regulations.
• To notify the customer if appointments or completion promises cannot be kept.
• To exercise reasonable care for the customer’s property while in our possession.
• To maintain a system for fair settlement of customer concerns.