Testimonials

"My wife brought in our 2003 Volkswagen Passat wagon for an oil change, 20,000-mile check and to check a brake warning light. It turned out that the front and rear rotors and pads were worn below specs. This car only has 23,000 miles and seemed way too early to be replacing rotors and pads. In addition, the pads and rotors on the rear were replaced just about a year ago at the dealer.

"Jerry explained to my wife that VW uses softer pads, and they wear out faster. I argued that to replace rear rotors/pads twice within 1 year (10,000 miles) seems excessive. He agreed and volunteered to call VW and explain to them it was not acceptable and that the brakes should be covered under warranty. VW agreed to cover it, and he even scheduled an appointment for us for tomorrow, made sure the work would be covered for three years and even reserved a loaner car for us.

"Now that is service! We would like to express our sincerest thanks to Jerry and to Star Auto Authority for the superb service you provide and also to the respect and honesty you showed to my wife. We've been customers of Star Auto Authority since about 2000, and we will never go anywhere else for car service. Thank you!" 

—Cory and Nancy, Evanston

"Thanks for being there! You've taken the fear away from having to take a vehicle in for repair!"

—Laurie, Des Plaines

"I have been taking my cars to C&M for many years. The service is excellent, and the car is always repaired the first time. Work is even completed when promised."

—Gus, Northbrook

"My two children and I were lucky participants in your automotive boot camp. I just wanted to thank you all for the wonderful, informative morning. I really never had to worry too much about know about the car because my husband always took care of it. This past year after my husband passed away, I had my first dead battery and was not sure what to do. Since I had never jumped a car before, I was quite concerned about what harm I could do to both my car and myself. A friend of mine came to my resuce with a pair of bumper cables and some good advice that I check out the C&M automotive boot camp.

"Since that cold night in the parking lot, my 16-year-old has begun to drive, and the younger one will be getting a permit all too soon. So we all got a much-needed education, along with some good laughs. It was a real bonus when you taught the kids how to escape from a locked trunk.

"For someone like myself, who is all too unfamiliar with how cars work and driving older cars to boot, you pointed out that necessary tools were missing for changing tires and that spare tired needed to be refilled periodically with air. You'd never guess my husband had been in the car business for over 30 years!

"I just wanted to take the time to thank you all for the great Saturday morning. Having been around the car business for such a long time, I really keyed in when Chuck mentioned that the automotive industry has many negative associations and that he's trying to correct that image. I think you hit a homer, Chuck. Boot camp was a great community service and one that I will surely mention to all my friends and neighbors."

—Lauren

"I truly appreciate all you do for me and other customers!"

—Art, Glenview

"I want to thank everyone for working with my extended warranty company and saving me a ton of $$$$."

—Alan, Chicago

"I am writing in regard to the repair that your team did on my wife's 2000 Pontiac Grand Am. You might recall that this car was the one that had the threads stripped that held the belt tensioner assembly. As we discussed, I live in the Milwaukee area and brought the car to your shop because my family has had good experiences with C&M and because my local shops refused to tackle the project.

"While I don't believe this repair is considered a major one, I was relieved when your staff acted quickly and confidently to complete the work on the car. This was a breath of fresh air considering that I was frustrated with other shops' lack of interest in helping me.

"This was the first time I've had my personal vehicle at C&M, and I was very impressed with the first-class facilities. It's too bad that I live 50 miles away, or I would make C&M my first choice for my auto repairs."

—Jarrett, Milwaukee

"Your presentation of the facts seems so honest. You never talk down to your female customers! Everyone is polite and extremely professional. I wouldn't go anywhere else!"

—Cathy, Glenview

"I came on the wrong day for my appointment and was taken care of without a second thought. Thanks!"

—Jane, Northbrook

"Where else can you go to have your oil changed, get a loaner car and get a fantastic car wash for the price of an oil change? It almost makes me feel guilty that I'm getting too much value for my dollar. I have heard this from another customer, too. He brought a van in for a tire repair and felt the car wash and vacuum was worth as much as the tire repair.

"You really are too good to be true...I know your customers would be shocked if they knew the dollar amount that C&M spends on the customer satisfaction piece of your business. I can truthfully say I'm proud to be associated even in a minor way with your company. I hope your employees understand what a class organization they belong to."

—Gary, Mundelein

"I am glad you have this used car inspection service. The hundred dollars I spent today was well worth it. Thanks to you, we did not make a mistake!"

—Don, Park Ridge

"I feel safer in my car after your service!"

—Linda, Vernon Hills

"Your services are fantastic. I was stranded on the Eden's highway when I looked up and saw my C&M sticker on my windshield. I grabbed my cell phone and made the call. It was an after hours call on a Saturday, but the phone prompts directed me clearly and concisely. Soon I was talking to Bob at H&H Towing, and before long (less than 30 minutes), he was there. He reminded me about the courtesy car and told me to call C&M and leave a page for Mike. I did just that, and Mike called back in less than 5 minutes with instructions on what I needed to do to get the loaner car that very day—even though you were closed.

"I want to say that not only is your staff always pleasant, always helpful, always friendly, and extremely knowledgable, but your partners are fantastic, too. (In this case, it was H&H Towing.) Thank you for making them one of your business partners because they are friendly, helpful and Johnny on the spot.

"I'm so relieved to know that I have folks who work on my car whom I trust completely. You've heard all the sad stories of bad experiences with other car care firms, so I'll spare you that. But the peace of mind it gives me to know that I can trust you to give me the best service and to be honest with me about what my car really needs is priceless.

"I've been utilizing C&M for years now, but this latest experience of being stranded really brought home the fantastic services you offer beyond the normal oil changes, tire purchases, detailing, etc. Thank you, and thank H&H Towing."

—Janice, Mundelein

"I was treated as a customer the way I expected and, in fact, the same way I treat my internal customers at the office. Keep up the great work!"

—Brad, Vernon Hills

"Your folks in Glenview do a professional, courtesy and fine job. They are to be commended!"

—Janet, Prospect Heights

"I just wanted to take the time to thank yo for making my recent experience most enjoyable. I had the 2000 Honda CRV with the timing belt and water pump replaced. Anyhow, from the minute I walked into your business, I felt like you run it much like described in a book I recently read called, "Raving Fans." If you haven't read it, I highly recommend it. It's all about creating a superior customer service experience. You'd made me and my wife "Raving Fans" of C&M Auto Service!"

—Greg, Vernon Hills

"You guys fixed my truck during a snow storm and got me back on the road. Thanks again!"

—John, Burlington, WI

"I always come away with a good feeling about my car. It feels good, and I feel safe in it!"

—Eleonore

"Thanks for the opportunity for my wife and I to see two movies complements of C&M Auto. We enjoyed ourselves. This is just another reason we appreciate the great care and attention (and our cars) get from C&M."

—Bob, Lake Forest

"You're service our three cars. Do you do windows or mow lawns?"

—Peter, Chicago

"I brought in my Land Rover Discover several months ago with what appeared to be brake problems. After leaving the car and having the rear brakes replaced, I picked up the car. About a month later, the car still did no feel right stopping so I brought it back in and your staff checked it over and made some adjustments.

"Well, just about a month ago, I felt a strange senstation as the car was stopping, and I called C&M. Your service manager took my call, and when I came in, he had me ride with the service technician and describe the problems, which seemed to be much like the problems I had back in October. After several days of inspecting the car and my frequents calls to find out what could be wrong, Jim called and said the car was ready.

"To my satisfaction, the car rode perfectly and that is saying something about a car with 150,000+ miles on it. But even better was the fact that Jim took care of the entire issue with no charge to me. He felt the issue, since it was brake related, should not have come back this soon.

"I am taking the time to write this to you because it is rare to have this type of situation come up where the servicing facility takes full responsibility for the work performed and for the customer's satisfaction. Many places advertise complete customer service, yet few perform. There always seems to be a surprise at the end, and it usually means additional cost. Well, I have recommended your company to many and will continue to do so. Thank you again for outstanding service, and while I do not look forward to having my car serviced again, I do believe it will be handled professionally and with the objected of correcting the problem to my satisfaction, no matter what."

—Joseph, Hawthorn Woods

"Your customer service and professionalism are a priority!"

—Jackie, Antioch

"I just wanted to take a moment to thank you for servicing my van so quickly last week. It looks beautiful and runs great—the shiny wheels nearly blinded me. But seriously, my van and my wheelchair are my freedom. Without these two pieces of equipment, I become basically a shut-in. Your prompt help was truly appreciated, and I'm glad you could complete all of the other work that drastically needed to be done. Unfortunately, I must admit that getting it in for maintenance is not a top priority until something "has" to be done as I hate not having the ability to go somewhere at the drop of a hat. I know this is wrong, but hopefully I'll learn one day!"

—Amy, Libertyville